Your details, and what I do with them.

LH Media is a one-person photo, video and marketing business run by Louis Hopkins in Bishop’s Stortford, Hertfordshire. I am the data controller for anything you send me through this site or through an advert.

Contact: louis@lh-media.co.uk

Only what you send me yourself:

• Your name and email address, and on the enquiry form what it is for and when
• Your phone number, if you give it
• Anything you write in a WhatsApp message to me
• What you tell me about your business, such as its name, where you are, your current website, and what you are after

The form also notes which page you were on and whether you arrived from an advert, an email or a letter, so I know which of those work.

If you reach me through a Facebook or Instagram advert, Meta passes me the answers you gave in the form. Meta collects that data under its own privacy policy, not mine.

To reply to you about your business. That is the whole reason, and I do not use it for anything else.

The lawful basis is legitimate interest: you asked me to get in touch, so I get in touch. If you would rather I did not, say so and I will stop.

• I do not sell your details
• I do not pass them to anyone else to market to you
• I do not add you to a mailing list you did not ask for
• I do not use them to train anything

Only the tools I need to run the business, and only as processors acting on my instructions: the host this site runs on, the database that stores enquiries, and my email and phone. They are bound to keep it secure and cannot use it for their own purposes.

If we end up working together, for six years after the last invoice, because HMRC requires it.

If we do not, twelve months, then I delete it. You can ask me to delete it sooner and I will.

You can ask me for a copy of what I hold, ask me to correct it, or ask me to delete it. Email louis@lh-media.co.uk and I will do it within thirty days, usually the same week.

If you think I have handled your data badly, you can complain to the Information Commissioner’s Office at ico.org.uk. I would rather you told me first so I can put it right.

The only cookie this site sets is a sign-in cookie for the client portal, and only if you open a portal link. Page views are counted by Vercel Analytics, which uses no cookies at all.